River & Lily Apothecary Registration Privacy Policy

Effective Date: 1 October 2024

River & Lily Apothecary (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act (POPIA) in South Africa. By registering with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal information when you register with us:

  • Personal Identification Information: Full name, date of birth, identification number (e.g., ID or passport number), and gender.
  • Contact Information: Email address, physical address, phone number.
  • Account Information: Username, password, and preferences.
  • Transaction Information: Payment details, order history, and billing information.

2. How We Use Your Information

We use the personal information collected from you for the following purposes:

  • To process and manage your registration and account.
  • To communicate with you about your account, orders, and customer service inquiries.
  • To send you promotional materials and offers, subject to your consent.
  • To improve our products, services, and user experience.
  • To comply with legal obligations and protect the security of our users and business.

3. Sharing Your Information

We will not sell or share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist in operating our business, such as payment processors and delivery partners.
  • Legal Compliance: We may disclose your personal information to comply with legal requirements or to protect our rights and the safety of our customers.

4. Storage and Protection of Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse by using secure storage systems, encryption, and strict access controls. We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights

Under POPIA, you have the following rights concerning your personal information:

  • Access: You may request access to your personal information held by us.
  • Correction: You may request that we correct any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to legal and contractual limitations.
  • Objection: You may object to the processing of your personal information for direct marketing purposes.

6. Consent

By registering with River & Lily Apothecary, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us, but this may impact our ability to provide you with certain services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:

  • Email: info@riverlily.co.za
  • Phone:0630779452
  • Address: 76 Seekoeihoek, Magaliesburg, 1791

This Privacy Policy is governed by the laws of South Africa, and any disputes shall be subject to the jurisdiction of South African courts.